What all one needs to look in a logistics service provider?

Selecting the right logistics provider can be a challenge for a few firms. The reputation and success of the company to a large extent depends upon how reliable the logistics provider is. Therefore, it is natural that the process is not easy. So to avoid any logistics nightmare after you’ve hired the company, use the parameter listed below when you set out to select a logistics provider for your business: 

Capabilities

Make sure the logistics provider you decide to hire is competent in the areas that your firm needs. A provider maybe well-renowned but if its known for excellent services in a different area, not in line with your company’s requirements, there are high chances that the provider may not be able to service your firm properly.

Furthermore, remember to always dig a little deeper. The provider should have in place services that satisfy your immediate as well as future requirements. You wouldn’t really want to unwind all the work invested in the new relationship because the provider lacks the EDI capability that you may require in a couple of months down the line. Especially if they have a warehouse on lease, make sure that it is rightly equipped and have no technical loopholes. Pay a visit yourself if required. 

Customer Service

Nearly all companies claim to have the best customer service in place, but this may not be the case. How then can you judge the firm’s abilities? The best way to go forward is to ask for references from companies in similar industries that have used the services of the logistics provider. If you’re findings reveal consistent excellent customer services, you can be sure that the provider has a well-documented and repeated process in place.

Safety Record

Due to the continually changing landscape of safety regulations, it is crucial that you select a carrier with a strong safety record. There are many warehousing companies in India that claim to have a good safety record but many of them try to lure the client. Choosing a reliable name like Indospace is perfect to ensure safety.  

Company Reputation

In a new business arrangement, there will come a point when your relationship with the provider is tested. So as to not regret decisions later, investigate beforehand whether the provider is likely to respond with integrity before it’s too late. Check whether priority services provided by the firm have good reputation by reading reviews online, check how they treat their suppliers and employees; in general see if the company you decide to hire is a positive force within their community.